Everything you can do with GlamPOS.

Getting started

Create your account, then set up your salon. Takes about two minutes.

Create your account

On the login screen tap Create an account. Sign-up asks one thing per screen, with a progress bar across the top:

1. Name — your full name.
2. Email — you'll sign in with this.
3. Password — at least 6 characters (tap the eye to reveal what you typed).
4. Phone — optional. Leave it blank and the button becomes Skip & Create Account; enter a number and it becomes Send Code, which texts a 6-digit code to confirm. Your phone is only ever used to verify or recover your account — never to log in.

Prefer Google? Tap Sign up with Google on the first screen to create your account in one tap.

Set up your salon

After your first sign-in you'll land on "Let's set up your salon."

1. Tap the storefront circle to add your logo (optional).
2. Enter your Business Name.
3. Tap Address and search — it autocompletes real addresses.
4. Enter your Phone, then tap Create salon.

Signing in later & recovery

• Enter your email and password, tap Sign In — or use Sign in with Google.
• Forgot password? emails you a reset link.
• Forgot email? recovers your account email by texting a code to your verified phone. The email is only shown after you enter that code.

Plans & pricing

Three tiers, priced per location per month. Start free; upgrade when you need managers, gift cards, payroll, or SMS.

Manage your plan under Account → Subscription (app) or the Billing page on glampos.app. The banner shows your status, renewal date, location limit, and — on Pro — SMS credits left.

SMS credits

SMS top-up packs are one-time purchases that never expire and kick in after your monthly allowance runs out. Buy them with Buy SMS Credits.

Finding your way around

The app and the website organise the same features a little differently. Here's the map.

On iPhone & iPad — four tabs

• Queue — everyone checked in, and the way into checkout.
• Staff — your team roster, plus the Turns rotation board (a segment inside this tab). Pro
• Customers — segments for Appointments · Clients · History · Rewards.
• Settings — everything else, including Reports, Marketing, Payments, and device setup.

On the web (glampos.app) — a full tab bar

The website shows more tabs directly: Queue · Turns · Staff · Clients · Rewards · Appointments · Reports · Marketing · Settings. Same features, laid out flat instead of grouped.

Check-in & the Queue

The Queue is your live list of everyone waiting or in service. Three ways to get a customer onto it.

Three ways to check someone in

1 · Walk-In Manage queue

On the web Queue, tap Walk-In, enter the Phone Number (and a Name for new customers), then Check In. If the phone matches an existing client, their name, points, and status come back automatically.

2 · Scan Ticket

Tap Scan Ticket and scan the ticket's QR code with a USB/Bluetooth scanner (it types the code for you), or type it in and tap Find Ticket. It jumps straight to that customer's checkout.

3 · Customer self-check-in (kiosk)

Customers check themselves in on a dedicated device — see Customer Mode kiosk.

Sorting & filtering the queue app

• Search — type a name or phone to filter.
• Sort by — Check-in time (oldest first, the default) or Name.
• Show not in service — a momentary filter that shows only customers who haven't started yet. It turns itself off again after 30 seconds so you never leave it on by accident.

Editing a customer's services & techs

Tap the pencil on a queue card to open Edit Services & Techs. Toggle services on/off (prices shown) and pick technicians — grouped into Available (checked-in) and Not checked in. Changes save when you tap Done. On the web you'll also see an Up next suggestion following the turn rotation, and a Remove from Queue button.

Checkout

A focused, full-screen sale. Tap a queue card to open it. Two panes: the customer & order on the left, the amount keypad on the right.

Building the sale

1. Confirm or adjust the amount. Tap Use Suggested: $X to fill in the total of the selected services, or type an amount on the keypad.
2. Add a Tip if the customer is tipping now — it goes 100% to the tech and is tracked separately from your revenue. (If the customer added a tip on the customer-facing display, it fills in here automatically.)
3. Apply any rewards or points (see below), or a gift card.
4. Watch the Order Summary: Subtotal, minus rewards/gift card, plus tip, then Total Due and "Earns N points."

Rewards, points & gift cards

• Redeem Points Redeem rewards — a toggle appears when points redemption is on and the customer has enough. It shows the reward value and points required.
• Available Rewards — a toggle per active reward (e.g. "–$10" or "–15% off"). Several can stack.
• Gift Card Manage gift cards — enter or scan the card number, enter a PIN if required, tap Apply Gift Card, then set the Amount to Apply (or tap Max).

Taking payment

When there's a balance due, you'll see three buttons:

If rewards or a gift card cover the whole balance, you'll instead see a single Complete Checkout button.

Split payment

From Others → Split Payment, add a line per method (Cash, Card, or a custom method) with an amount — tap All to allocate the remainder. When it reads "Fully allocated," tap Complete Split.

Assigning commission

When the sale finishes:

• One tech on the ticket → they automatically get the full base and tip, no prompt.
• Two or more techs (or none) → an Assign Commission sheet opens: pick who worked the sale and adjust each person's Base and Tip shares with the –/+ steppers (they always re-balance to the total). Tap Confirm Split, or Skip to attribute no commission.

After the sale

One tap completes everything — money, points, and commission are all written at once, the receipt prints automatically (if a printer is paired), cash sales pop the drawer, the sale is recorded in your history and audit log, and you're returned to the Queue.

Turns (rotation) Pro

A fair walk-in rotation across your technicians. Turn it on in Settings, then find the board on the Turns tab (web) or inside the Staff tab (app).

How the rotation fills

Technicians join the rotation automatically when they check in for the day. The board header shows "Rotation · Today" and a live count of who's working right now.

What each tech row shows

• Their avatar, name, and a status pill — Available, Busy, or On break — or an Up Next badge for whoever's first.
• Their turn count and any pending turns.
• A chip for each completed turn, showing the service and whether it counted as 1 turn, ½ turn, free, or APPT (appointment). Tap a chip for its detail.

Working the board

• Complete turn — appears when a tech is actively in service. Confirm the ticket cost, then it rotates them. For a customer with several techs, it asks Who's next for this client?
• Break / Back — toggle a tech's break.
• Skip — send a tech back one spot.
• + Ticket Manage turns — manually add a ticket for a tech (PIN-gated, and it asks for a reason).
• Adjust Owner — hand-tune a tech's turn counts, with an audited reason.
• Reset day Owner — archive today and clear all counts.

Clients & history

Every customer captured at your salon, with their points, visits, and spend. Found on the Clients tab.

The client list

Each row shows initials, name, masked phone, a NEW / REGULAR / VIP tier (set automatically from visit count), and three numbers: PTS, VISITS, SPENT. Search with Search by name or phone…

A client's profile

Tap a row to open their profile: avatar, name, phone, birthday (if known), and three stat tiles — Points, Visits, Spent. Below, Past visits lists each visit with services, date, technician, and amount. The one action here is Give Reward Manage rewards — see Rewards.

Salon-wide history View sales reports

The History view is a feed of every completed sale. Filter by date range (This week / This month / All time), by technician, or by search. Visits group by day. Tap any visit for Visit Details: check-in and checkout times, services, techs, and a full Payment Summary (amount, reward applied, gift card, tip, card fee, points earned, method). Card sales link to the Square receipt.

Editing a tip split Edit past visits

For a past visit with two or more techs, open it and tap Edit tip split (PIN), enter a manager PIN, adjust each tech's tip, and Save Tip Split. (This permission is off by default and must be granted.)

Rewards & loyalty

Customers earn 1 point per $1 they pay. Rewards can be automatic (birthday, retention, points) or hand-issued.

Set up your reward programs

In Rewards, tap the gear on the scanner card to open Reward Settings:

• Points reward — set how many points a reward costs (in steps of 50), then its name and value.
• Birthday reward — a reward available in a ±15-day window around each customer's birthday.
• Retention reward — brings back customers who haven't visited in N days (default 60), without re-issuing within a set window (default 180 days).

For each, choose a fixed dollar amount or a percentage off, then Save.

Issue rewards with the daily scan

1. On the scanner card, tap Run Scan. It finds everyone eligible for a birthday, retention, or points reward right now.
2. Review Rewards opens with every candidate pre-selected. Toggle any off, or use Select All / Deselect All.
3. Tap Issue N Rewards. Nothing is created until you confirm here.

Plus Pro With SMS available, Issue & Text N Customers issues the rewards and then texts those customers (opted-out numbers are skipped, and a "Reply STOP to opt out." line is added).

Give a custom reward

From a client's profile, tap Give Reward, enter a Reward Name, choose Fixed $ or % off, enter the Value, and tap Create Reward.

Rewards are redeemed at checkout (needs Redeem rewards).

Gift cards Plus Pro

Sell, check, batch-generate, and print branded gift cards. Most actions need Manage gift cards; design & sharing are owner-only.

Sell or activate a card

1. Tap Sell / Activate, then scan or type the card number and tap Find Card.
2. Enter an Amount and optional Recipient, choose Card or Cash.
3. Tap Sell Gift Card and enter a manager PIN to approve. Card payments run through the Square Terminal (value only loads if the payment succeeds).

Check a balance

Tap Check Balance, scan or type the number, enter the card's PIN if it has one, and view the balance plus recent activity.

Generate a batch

Tap Generate Batch, pick a quantity (1–500), and tap Generate N Cards. New cards start at $0 and get their value when sold.

Design & print Owner

Tap Design to open Gift Card Design — preview front/back, pick from 10 layouts, set your accent colour, tagline, which fields print, terms, paper size, and card/PIN number lengths, then Save Design. To print, tap Print in the card list, select cards (or a quick-select like Last 25), and choose Print Fronts, Print Backs, or save as PDF.

Appointments Plus

A day calendar with a column per technician plus an "Any Tech" column and a live current-time line.

Book & edit

Tap an empty slot to open New Appointment. Choose technician(s) — Open (Any) or specific techs — pick or create a client, add services (which auto-sizes the length), set the time, add notes, and Save. Tap an existing appointment to edit or delete it. Managers need Manage appointments.

Booking requests

Requests from your online booking page arrive as pending appointments. The calendar shows an amber "N request(s)" pill; open a request and tap Confirm or Decline. Linked technicians can also confirm requests assigned to them from their My Day portal.

Online booking

Let customers request appointments themselves, 24/7. Set it up from the calendar's Online Booking button.

Turn it on & claim your link

• Toggle Enable online booking. Requests stay unconfirmed until you approve them.
• Store name (@handle) — claim a short, permanent handle (3–30 characters, starts with a letter). Availability is checked as you type. This turns your long link into a tidy glampos.app/book?storename=yourname.
• Booking hours — set open/close times, slot length, and closed weekdays; add one-off closed dates for holidays.
• Booking link & QR — Copy or Share your link, or show the Scan to book QR.
• List in nearby store finder — opt into the public finder so customers who don't have your link can find you nearby (shows your name, city, and phone).

What customers see

Your booking page walks them through: phone → name → choose technician(s) (with a "You saw them last" hint) → pick a date (only open days) → pick a time (only slots where the chosen techs are all free) → Request Appointment. If they don't have your link, they can tap Use my location to find nearby salons.

Customer Mode kiosk

Turn a spare device into a self-service check-in station customers use themselves.

What the customer does

They tap in their phone number and tap Check In. New customers add their name, birthday, and optional email, and can opt in to "Text me my rewards!" (unchecked by default). Returning customers are greeted by name and can pick services/tech. A small Privacy Notice link sits at the bottom.

Locking & unlocking the device Owner

1. Long-press the (invisible) top-left corner for about 2 seconds.
2. Tap Lock — the device stays in Customer Mode even after a restart, and only an owner PIN can exit.
3. To exit, long-press the same corner and enter the owner PIN.

Staff & permissions

Add technicians, invite managers, set PINs, and control exactly what each person can do. Found on the Staff tab; managing needs Manage staff or owner.

Add a technician

Tap + Add Technician, enter a Name (required) plus optional email, phone, photo, and avatar colour, then Add Technician. Active techs count toward your plan's per-location limit.

Invite a manager Owner Plus

Tap Invite Manager, enter their email, and Send Invitation. They accept next time they open GlamPOS with that email. (Managers aren't available on Free.)

Set a login PIN & permissions Owner

On a staff member, tap PIN & Permissions:

• Pick a Role (Manager or Technician) — this sets sensible default permissions.
• Set a 4-digit Login PIN they'll use on a locked POS device.
• Toggle individual Permissions on top of the role defaults — things like Process checkout, Apply discounts, Redeem rewards, Manage gift cards, View payroll, Send marketing SMS, and more.

Pay & commission (PIN-gated)

A tech's pay is behind a lock — tap it and enter a PIN to view or edit their Commission % (default 60%) or a Fixed daily rate.

Daily check-in

Each tech row has an In / Out toggle. Marking a tech In for the day feeds the queue, the turn board, and their own portal.

The "My Day" technician portal

A technician with a linked account gets a focused portal instead of the full POS, with four tabs:

• My Day — check in/out, today's appointments, and booking requests to Confirm.
• Schedule — block whole days or specific time ranges so they're not booked online.
• History — customers they've served; they can block a customer from booking with them.
• My Pay — their own earnings, tips, and sales (read-only).

Payments

Connect a card terminal, add a card fee, and set up QR payment methods. Found in Settings → Payments.

Connect a Square Terminal

1. Tap Sign in with Square and authorise.
2. Tap Load Locations and select yours.
3. Tap Generate Pairing Code and enter that code on the Square Terminal (it expires in 5 minutes).
4. Tap Check Connection to confirm.

Card transaction fee

Toggle Charge a card transaction fee and set a pass-through percentage (default 3%). It's shown to customers at checkout and never applies to cash.

Custom payment methods

Tap Add payment method, choose CashApp / Venmo / Zelle / PayPal / Check, add a label, and upload the QR image customers scan. Each appears under Others at checkout.

Payroll & commission Plus Owner / View payroll

Commission is recorded on every sale. Run a report for any date range.

Each tech earns commission at their rate (default 60%) plus 100% of tips. Open Payroll, pick a From / To range, and tap Run Report. Each tech card breaks pay down by day; tap a day to see the customers worked. Where a tech has a fixed daily rate, the day pays whichever is higher (commission vs. fixed), with an Exclude fixed rate option for short days. Pay figures are PIN-gated on locked devices.

Marketing Send marketing SMS

Email and text your customers, and gather reviews. Three sections: Email, SMS, and Reviews.

Email broadcast Plus

Pick segments (VIP / Regular / New), write a Subject and Message, Send Test to Myself first, then Send to N Clients. An unsubscribe footer is added automatically.

SMS broadcast Pro

Write a message (up to 320 characters) and Send SMS Broadcast. Opted-out customers are skipped automatically, and STOP replies are always honoured. Your SMS balance and a Buy SMS Credits button are shown.

Review requests Pro

Save your Google / Yelp / Apple Maps / Facebook review links and a primary platform, select customers, and Send Review Requests. Customers get a "How was your visit?" text; happy replies receive your review link.

Reports & history View sales reports

See what you sold and who worked it.

Reports shows your sales over any date range. For the full visit-by-visit feed with payment details and Square receipts, use the History view described under Clients & history. Every completed sale is also written to an audit log (who did what, when) that owners can review.

POS device lock

Lock a shared iPad into POS mode so staff sign in with a PIN and can only reach the features you allow.

1. In Settings → Lock Device to POS, name the device (e.g. "Front Desk iPad").
2. For each feature, choose to show or hide it, and optionally require a manager PIN to open it.
3. Tap Lock to POS. Now staff need their PIN to use the device, and only an owner/manager PIN exits the lock.

Owner POS Devices lists every locked device with its status and last-seen time. Tap one to rename it, change its features, unlock it remotely, or remove it. Changes sync to the device live.

Printing

Pair a Raspberry Pi print server to auto-print receipts and tickets and pop the cash drawer.

In Settings → Print Server, tap Pair a Print Server and enter the Device Code and PIN printed on the Pi. Once paired, receipts print automatically after each checkout. The status card shows an Online/Offline dot, and buttons let you Test: Open Cash Drawer, refresh, or unpair.

Account & settings

Your profile, look and language, and legal.

• Profile — change your photo, view your name/email, and add or verify a phone number.
• Appearance — Dark, Light, or System.
• Language — English or Vietnamese (defaults to your device's language).
• Legal — Privacy Policy and Terms of Use.
• Delete Account — permanent, and blocked while you still have active locations.

Importing your data

Moving from another POS? We can bring your customers, points, rewards, and visit history across.

Send us your old system's export and we'll convert it and import it for you. The key thing to know: imported points and rewards are held "pending" — they're not usable until each customer confirms the transfer at their first check-in. On that visit, Customer Mode shows a "Your rewards are moving with us" screen with their points and rewards, and two choices:

• Continue & transfer my rewards — activates their balance and rewards.
• Delete my data instead — a small link that removes everything the import created for them.

In your Clients list, imported customers who haven't checked in yet show a "Pending import" badge so your staff know the balance isn't live yet.

Frequently asked questions

Quick answers to the things that come up most.

Getting started & billing

Front desk & checkout

Rewards & gift cards

Turns & staff

Devices, printing & kiosk

Online booking & privacy

Switching to GlamPOS

This guide reflects GlamPOS as of your current version. Features marked Plus or Pro require that plan; those marked with a permission or Owner depend on your role. Wording and a few labels differ slightly between the iPhone/iPad app and the website — the features are the same.