GLAMRENO LLC ("GlamPOS," "we," "us," or "our") provides a
point-of-sale, scheduling, loyalty, and customer-engagement platform used by
beauty salons and similar businesses ("Merchants"). This Privacy Policy
explains what information we collect, how we use it, how we share it, and the
choices you have — including with respect to text (SMS) messages. It applies to
Business Owners, managers, staff/technicians, and the customers of participating
Merchants.
Our Role
For a Merchant's business and customer data, the Merchant is the
"controller" and GlamPOS acts as a "processor" that handles data on the
Merchant's behalf. For account registration and our own operations, GlamPOS is
the controller.
Information We Collect
Account information (Owners/staff): name, email, phone
number, password, role, and staff PIN (stored only as a secure hash).
Customer information provided to a Merchant at the point
of sale: name, mobile phone number, email, birthday.
Business & transaction data: services, prices,
appointments, visits, sales, tips, discounts, payroll and commission figures,
gift cards, and rewards.
Loyalty & messaging activity: points, rewards issued
or redeemed, message delivery, and opt-in/opt-out status.
Device & usage data: app and log data used to operate
and secure the Service.
We do not collect or store full payment-card numbers;
card payments are handled by third-party processors (see below).
How We Use Information
To provide the Service: loyalty programs, scheduling, checkout, payroll
and commission tracking, reporting, and rewards.
To send SMS messages you have opted in to receive (see SMS section).
To authenticate users, secure accounts, and prevent fraud or abuse.
To maintain, troubleshoot, and improve the Service.
To comply with legal obligations.
SMS / Text Messaging
We do not sell or share your phone number or SMS
opt-in/consent data with third parties for their own marketing.
Mobile information is used only to deliver the messages you have agreed to
receive and to operate the messaging program.
Opt-in: Customers opt in to receive reward and
promotional texts when they provide their mobile number to a participating
Merchant and affirmatively agree to messaging (for example, by selecting the
SMS opt-in option at check-in).
Content: Messages relate to loyalty rewards (such as
birthday rewards, "we miss you" offers, and promotional discounts).
Frequency: Varies; sent on an as-needed basis.
Opt-out: Reply STOP to unsubscribe,
START to resubscribe, and HELP for help.
After opting out, we keep a suppression record so we do not text you again.
Costs: Message and data rates may apply. Carriers are
not liable for delayed or undelivered messages.
How We Share Information
With the Merchant you transacted with (for customer
data) and within the business's authorized staff.
With service providers that help us run the platform —
such as cloud hosting (Google Firebase), SMS delivery (Twilio), and payment
processing (e.g., Square) — who may use the data only to provide services to
us or the Merchant.
For legal reasons: to comply with law, enforce our
Terms, or protect rights, safety, and security.
Business transfers: in connection with a merger,
acquisition, or sale of assets.
We do not sell your personal information.
Payment Processing
Card payments are processed by third-party processors (such as Square) under
their own terms and privacy policies. GlamPOS does not store full card numbers
and is not a money transmitter.
Data Security
We use administrative, technical, and organizational safeguards designed to
protect information, including hashed credentials/PINs and access controls. No
method of transmission or storage is completely secure, and we cannot guarantee
absolute security.
Data Retention
We retain account, business, loyalty, and contact records for as long as
needed to provide the Service and as required by law. Opt-out/suppression
records are retained so we can honor your choice not to be texted.
Your Choices & Rights
Opt out of marketing texts at any time by replying STOP.
Request access to, correction of, or deletion of your information by
contacting us (for Merchant-controlled customer data, we may direct the
request to the Merchant).
Depending on where you live, you may have additional rights under laws
such as the CCPA/CPRA; we honor applicable rights and do not discriminate
against you for exercising them.
Children
The Service is not directed to children under 13, and we do not knowingly
collect their information.
Changes to This Policy
We may update this Policy from time to time. We will revise the "Last
updated" date and, where appropriate, provide additional notice.