Last updated: August 25, 2026
These Terms of Service ("Terms") are a binding agreement between you and GLAMRENO LLC ("GlamPOS," "we," "us," or "our"), the provider of the GlamPOS point-of-sale, scheduling, loyalty, payments-integration, and customer-engagement platform, including our mobile apps, websites, and SMS services (collectively, the "Service"). By creating an account, accessing, or using the Service — or, for salon customers, by checking in or agreeing to these Terms at a participating business — you agree to these Terms. If you do not agree, do not use the Service.
Please read Section 18 (Mandatory Arbitration & Class-Action Waiver) carefully. It affects how disputes are resolved and limits your right to sue in court or join a class action.
By using the Service you accept these Terms and our Privacy Policy, which is incorporated by reference. We may modify these Terms prospectively. For material changes, we will provide at least 30 days' advance notice by email or in-app notice before the changes take effect, and we will update the "Last updated" date. Changes do not apply retroactively and will not apply to any dispute that arose before the effective date of the change. If you do not agree to a change, you may stop using the Service and, for paid plans, cancel before the change takes effect.
The Service is used by different types of users, and these Terms apply to each according to their role:
"You" means whichever of these applies to you. Some sections apply only to a particular role, as noted.
You must be at least 18 years old (or the age of majority where you live) to create an account. The Service is not directed to children under 13, and we do not knowingly collect their information. You agree to provide accurate information, to keep your login credentials and staff PINs confidential, and to be responsible for all activity under your account. Notify us promptly of any unauthorized use. If you create an account for a business, you represent that you are authorized to bind that business to these Terms.
The features and limits available to you depend on your plan (for example, Free, Plus, or Pro), including location, staffing, and SMS allowances. We may add, change, or remove features and plans prospectively. Paid subscriptions may be sold through Stripe, the Apple App Store, Google Play, or another disclosed billing platform and are subject to that platform's billing terms.
Automatic renewal. Unless checkout says otherwise, a paid subscription renews automatically each month at the price and location quantity shown before purchase, plus applicable tax, until canceled. You authorize the applicable billing provider to charge each renewal. Cancel through the billing provider used to subscribe; cancellation ordinarily takes effect at the end of the current paid period. Deleting GlamPOS does not automatically cancel an Apple App Store or Google Play subscription. Fees and prepaid messaging credits are non-refundable except where required by law or the billing provider's policy. We will give advance notice of material price changes as required by law. Trials and promotions may have additional terms shown at enrollment.
Business Owners are responsible for their own business and for how they and their staff use the Service, including: complying with all applicable laws (tax, labor, employment, consumer-protection, payment-card, and privacy laws); the accuracy of prices, services, discounts, payroll, commissions, gift cards, and rewards they configure; managing staff access and the conduct of their staff; obtaining any consents required from their customers (including for SMS messaging) and honoring opt-outs; and their relationship with payment processors (see Section 8). GlamPOS provides software tools only. GlamPOS is not a party to the transaction between a business and its customers or staff, is not the employer of any staff, and is not responsible for the services a business provides to its customers.
Payroll, commission, time, tax, accounting, and labor reports are software calculations based on information the Business Owner enters. They are not payroll processing, tax, accounting, employment, or legal advice. Business Owners must independently verify calculations and comply with wage-hour, overtime, tip-pooling, withholding, reporting, and recordkeeping laws.
If you use the Service as a manager, technician, or other staff member, you do so on behalf of, and under the authority of, the Business Owner who invited you. Your access and permissions are granted and may be changed or revoked by the Owner. Any disputes about wages, commissions, scheduling, or employment are between you and the business, not GlamPOS. Data you enter (sales, commissions, payroll figures, customer records) belongs to and is controlled by the business.
If you are a customer of a participating business, you may provide your name, phone number, and other details to join a loyalty program, earn and redeem points and rewards, book appointments, and (if you opt in) receive text messages. Rewards, points, gift cards, and offers are set and provided by the business, not by GlamPOS, and their value and terms are determined by the business. GlamPOS gift-card funds do not expire, although applicable law and a Merchant's separately disclosed terms may provide additional protections. GlamPOS is not responsible for a business honoring its rewards, offers, or gift cards. Business Owners are solely responsible for compliance with all laws applicable to gift cards and stored value they sell, including fee, disclosure, refund, and unclaimed-property (escheat) laws.
GlamPOS offers integrated card acceptance ("GlamPOS Payments") to eligible Business Owners. Payment services are provided in partnership with our payment services provider, Finix Payments, Inc. ("Payment Provider"), and its sponsor acquiring banks. GlamPOS is a software platform and payment facilitation program manager: it is not a bank and does not itself hold or transmit funds. All card transactions are authorized, processed, and settled by the Payment Provider and its partner banks.
To activate GlamPOS Payments, a Business Owner must complete a merchant application and provide accurate, current, and complete information about the business and its people, including: legal entity name and DBA, business address and phone, EIN / tax ID, the control person, every beneficial owner with 25% or greater ownership, government-issued photo identification, and the business bank account used for settlement. You authorize us, the Payment Provider, identity-verification providers, and the sponsor banks to verify this information (including identity, credit, and background checks permitted by law) at application and on an ongoing basis. Approval is at our and the Payment Provider's discretion, and you must promptly notify us of material changes (ownership, legal name, bank account, business type). The information you provide will be used to verify your identity; additional information may be requested. Providing false or incomplete information is grounds for suspension or termination of payment services.
By activating GlamPOS Payments, the Business Owner also agrees to the Payment Provider's and sponsor bank's applicable merchant terms — including the Finix Terms of Service, which are incorporated into these Terms by reference for Business Owners using GlamPOS Payments — and to the operating rules of the card networks (Visa, Mastercard, Discover, American Express). If those terms conflict with these Terms with respect to payment processing, those terms control for payment processing. Card-network marks are the property of their respective networks.
The settlement bank account you provide must be used for legitimate business purposes, and not for personal, family, or household purposes. Processing fees are those disclosed to you at activation or in your fee schedule, and may be updated upon at least 30 days' advance notice; continued use of GlamPOS Payments after the effective date constitutes acceptance of the updated fees. Settlement funds (less fees and other amounts owed) are paid to the verified business bank account on file on the disclosed settlement schedule. You authorize us and the Payment Provider to credit and debit that account for settlements, fees, refunds, chargebacks, reversals, fines, and other adjustments, and to delay, withhold, or offset payouts where reasonably required for risk, suspected fraud, excessive disputes, legal process, or card-network requirements, including establishing a reserve. Any reserve will be in an amount reasonably related to the risk presented, and we will release reserved funds when we reasonably determine the underlying risk has passed, subject to the Payment Provider's and card networks' requirements. This authorization is governed by the NACHA Operating Rules and remains in effect until all obligations are satisfied; revoking it terminates your access to GlamPOS Payments.
The Business Owner is responsible for its own refund and cancellation policy, for disclosing it to customers, and for all chargebacks, reversals, and related network fees and fines on its transactions, regardless of outcome. We and the Payment Provider may recover these amounts from settlements, the settlement bank account, or any reserve; if amounts owed cannot be recovered from settlements or the reserve, the Business Owner agrees to pay them on demand. Excessive disputes or fraud may result in additional conditions, reserves, suspension, or termination of payment services.
Card data is captured by certified payment terminals and transmitted directly to the Payment Provider; GlamPOS systems do not store or process full card numbers. Business Owners must comply with the Payment Card Industry Data Security Standard (PCI DSS) obligations that apply to them, complete any required attestations, physically secure their payment terminals, and never write down, key into other systems, or otherwise store customers' full card numbers or security codes.
GlamPOS Payments may be used only to accept payment for the bona fide sale of the Business Owner's own goods and services, at the business and business category approved on its application. It may not be used to process payments on behalf of any third party; for cash advances or lending; for money services, virtual currency, gambling, adult content, illegal goods or services; or for any category prohibited by the Payment Provider, sponsor banks, or card networks. Business Owners are solely responsible for compliance with card-network rules and state law if they impose surcharges or offer cash discounts.
We or the Payment Provider may suspend or terminate payment services at any time for risk, non-compliance with these Terms, the merchant terms, or card-network rules, or as required by the sponsor banks or law. Where required by card-network rules, a terminated merchant may be reported to the networks' terminated-merchant listings (e.g., MATCH). Obligations for processed transactions — including chargebacks, fees, and reserves — survive termination.
Business Owners are responsible for their own taxes on amounts processed. The Payment Provider or its banks may file information returns (such as Form 1099-K) where required by law, based on the information provided at onboarding; keeping that information accurate is the Business Owner's responsibility. If your taxpayer information cannot be verified, payouts may be suspended or subject to backup withholding as required by the IRS.
The Service also integrates with third-party payment processors (such as Square) that a Business Owner connects under its own separate account, and may support additional payment methods the Owner configures (for example, cash or QR-based payment apps). Those payments are handled by the applicable processor under its own terms and privacy policy, and your use of those services is subject to those terms. Card transaction fees, surcharges, tips, refunds, and chargebacks for such integrations are configured and controlled by the Business Owner and its processor. GlamPOS is not responsible for third-party processor outages, declined or returned transactions, fees, refunds, or disputes.
By opting in (for customers, typically by selecting the SMS option at check-in), you consent to receive recurring informational and promotional text messages from the participating business via GlamPOS, sent from our messaging number. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, START to opt back in, and HELP for help. Consent to receive marketing texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. Because messages from participating businesses are sent from our shared messaging number, replying STOP stops texts from all businesses that message you through GlamPOS. Business Owners are responsible for ensuring they have a lawful basis and proper consent (including under the TCPA) to message their customers.
You agree not to: (a) use the Service unlawfully or to send unlawful, harassing, or unsolicited messages; (b) violate the TCPA, CAN-SPAM, the Telemarketing Sales Rule, or other messaging, privacy, or consumer-protection laws; (c) access data you are not authorized to access; (d) reverse engineer, scrape, probe, or disrupt the Service or its security; (e) upload malware or infringing content; (f) misuse customer personal information; (g) manipulate, suppress, or selectively solicit customer reviews based on sentiment; (h) publish deceptive advertising, fake testimonials, or content without required rights and releases; or (i) use the Service to build or assist a competing product. We may investigate and may suspend or terminate access for violations, and may report unlawful activity.
Except as expressly permitted, you may not resell, sublicense, rent, lease, or otherwise commercially exploit the Service or provide it to third parties outside your authorized business use.
You retain ownership of the data and content you submit. You grant GlamPOS a worldwide, non-exclusive license to host, process, and use that data to provide and improve the Service — including in aggregated or de-identified form that does not identify you or any customer, which we will not attempt to re-identify — and as described in the Privacy Policy. Business Owners are the controllers of their customer and business data; GlamPOS processes it on their behalf.
If you use Marketing Autopilot or another publishing feature, you also grant GlamPOS a non-exclusive license to format, create requested derivatives of, transmit, and publish the content to the connected accounts you select. You represent that you own the content or have all necessary permissions, copyright licenses, publicity rights, and customer/model releases; that it does not unlawfully depict or identify a minor; and that the resulting post, offer, testimonial, or promotion is accurate and lawful. You remain responsible for reviewing and approving public content.
You are responsible for maintaining copies of your business records outside the Service. Except as required by law, GlamPOS is not liable for loss of, or inability to export, business data, and the Service is not a system of record for tax or accounting purposes.
Where GlamPOS processes customer or business data as a processor (or "service provider") on a Business Owner's behalf, we will: process that data only to provide the Service, as instructed by the Business Owner through the Service, and as permitted by law; ensure that personnel who access it are bound by confidentiality obligations; engage subprocessors (such as the service providers listed in the Privacy Policy) only under written terms no less protective than this section, remaining responsible for their performance; maintain reasonable administrative, technical, and organizational security measures; delete or return such data at the end of the relationship, subject to the deletion process described in the Privacy Policy and any retention required by law; and reasonably cooperate with the Business Owner's requests and assessments needed to meet its obligations under applicable privacy laws. Our Data Processing Addendum and Subprocessor List provide additional details and are incorporated for Business Owners where applicable.
Glam Support, AI Cashier, Marketing Autopilot, and other AI-assisted features may process prompts, microphone audio, transcripts, screen context, and limited business, customer, staff, appointment, service, and transaction information to answer questions or perform an authorized action. AI output can be incomplete, inaccurate, or inappropriate and is not legal, employment, tax, accounting, medical, or other professional advice. You must review output and transaction details before relying on or confirming them. Do not provide card numbers, security codes, passwords, staff PINs, government identifiers, health information, or other unnecessary sensitive data to an AI feature.
AI Cashier may prepare or carry out only actions available to the signed-in user's role, and material checkout or payment actions may require on-screen confirmation or an independent payment terminal. The account holder is responsible for actions authorized through its users and devices. We do not guarantee AI availability, accuracy, or compatibility with every request.
When you connect Meta, Instagram, Facebook, or Google Business Profile, you authorize GlamPOS to access the pages, locations, posts, reviews, and account metadata covered by the permissions you grant and to publish or reply only as directed through the Service. Sandbox previews are not public. Live Posting actions may become public and remain subject to each provider's terms and policies. Providers may change APIs, permissions, or availability at any time. Disconnecting stops future access but may not remove content already published; remove that content through the provider or GlamPOS where supported.
The Service, including its software, design, text, graphics, and trademarks, is owned by GLAMRENO LLC and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You may not copy, modify, distribute, reverse engineer, or use our trademarks without our prior written consent. Rights in third-party content belong to their respective owners. If you send us feedback or suggestions, we may use them without restriction or obligation to you.
Your information is handled as described in our Privacy Policy, which is a notice describing our data practices rather than a blanket consent to every use. We do not sell your personal information or share it for cross-context behavioral advertising, and SMS opt-in/consent data is never shared with third parties for their own marketing.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or accurate, or that messages will be delivered.
To the fullest extent permitted by law, GLAMRENO LLC and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, wages, or commissions, arising out of or relating to the Service, even if advised of the possibility. Our total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the amounts you paid to GlamPOS for the Service in the three (3) months before the claim, or (b) US $100.
Some jurisdictions do not allow certain limitations; in those places the above applies to the maximum extent permitted.
Business Owners and staff users agree to indemnify, defend, and hold harmless GLAMRENO LLC and its officers, members, and agents from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from their use of the Service, their business operations, their messaging to customers, their content, or their violation of these Terms, third-party rights, or applicable law.
Please read this section carefully — it affects your legal rights.
Arbitration means you are giving up the right to sue in court and to have a judge or jury decide your dispute; instead, a neutral arbitrator will decide it. Except for claims that may be brought in small-claims court, you and GLAMRENO LLC agree to resolve any dispute arising out of or relating to these Terms or the Service through final and binding individual arbitration, administered by the American Arbitration Association (AAA) under its applicable consumer or commercial rules. Judgment on the award may be entered in any court of competent jurisdiction.
Before filing. Before starting an arbitration, the party with the dispute must send the other party a written notice describing the dispute and the relief sought (to us, at the address in Section 22; to you, at the contact information associated with your account). For 60 days after the notice is received, you and GlamPOS will attempt in good faith to resolve the dispute informally; an arbitration may be filed only after that period ends.
Coordinated filings. If 25 or more arbitration demands raising similar claims are filed against GlamPOS by or with the assistance of the same or coordinated counsel or organizations, the demands will be batched: each side may select up to 25 demands to proceed first, and the remaining demands may not be filed (and no arbitration fees will be due on them) until the prior batch is resolved. Any applicable statute of limitations is tolled for demands while they await their batch.
You and GlamPOS waive the right to a jury trial and the right to participate in a class, collective, or representative action. Disputes must be brought only in your individual capacity.
If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court, and the rest of this Section remains in effect. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing us at the address in Section 22.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Subject to Section 18, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Atlantic County, New Jersey, and you consent to their jurisdiction. Any claim must be brought within one (1) year after it arises, to the extent permitted by law, except for consumers, where a longer period is required by applicable law.
You may stop using the Service at any time and may delete your account from the app or web. Deleting your account requires re-verifying your identity (for example, re-entering your password and confirming a one-time code sent to your phone or email) and requires that you first delete or transfer any active locations. When you delete a location it enters a 30-day recovery window and is then permanently deleted from active systems, subject to legally required financial records and limited backup retention. Account deletion removes the Firebase authentication account, user profile, profile photos, linked access, support conversations, and other account-scoped data as described in the Privacy Policy. App Store and Google Play subscriptions must be canceled with those stores separately. We may suspend or terminate access, with or without notice, if you violate these Terms or to protect the Service or other users. Upon termination your license to use the Service ends. Sections that by their nature should survive (including Sections 12–19 and 21) will survive.
These Terms, with the Privacy Policy, are the entire agreement between you and GlamPOS regarding the Service. No agency, partnership, or employment relationship is created. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them. Headings are for convenience only. We are not liable for failures caused by events beyond our reasonable control (force majeure). We may identify your business name and logo as a GlamPOS customer; you may opt out by contacting us.
We may provide notices to you electronically, including by email or in-app. Questions or notices to us should be sent to:
GLAMRENO LLC
3112 Sunset Ave, Atlantic City, NJ 08401
Email: contact@glamreno.com